Outpawtient
Support
Updated 20 August 2026
Write to [email protected] — it is the only support channel for Outpawtient, and a human reads it.
We answer within a working day, longer at weekends. A message left unanswered is a failure on our side, not silence: write again.
What to include
The email address the account is registered to — that is how we find your family and pets.
What happened and what you expected instead. A screenshot says more than any description.
Your phone and the app version: in the app it is “Settings → About”.
Do not send your pet’s medical documents. If we need them to understand the problem, we will ask separately.
Common questions
The sign-in code does not arrive. Check the spam folder and that the address has no typo. A code lives for an hour; the next one is requested from the same screen.
A document was not parsed. Open its card and tap “Retry parsing”. The original stays where it is — it is never lost.
The subscription is paid but the limits are unchanged. Subscriptions belong to the App Store and Google Play, and their confirmation sometimes takes a few minutes. If nothing changes within an hour, write to us.
Cancelling a subscription. That happens in the store’s settings, not in the app: we have no access to your payments.
Other pages
Privacy policy — what we keep, where, and for how long.
Deleting your account and data — how to erase the archive entirely or in parts.